Terms of Service

Agreement to Terms

By accessing or using the services provided by Vantier LLC ("Vantier," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

Services

Vantier provides the following service categories:

• Patient Acquisition System — Google Ads, landing pages, local SEO, GBP optimization, and conversion tracking for wellness clinics.
• AI Consulting — Strategy sessions, AI roadmaps, hands-on implementation, and team training to help your organization adopt AI effectively.

Specific deliverables, timelines, and pricing for each engagement are outlined in the applicable Statement of Work or proposal shared prior to project commencement.

Payment Terms

Invoicing

All invoices are issued through our invoicing platform and are due upon receipt unless otherwise specified in your Statement of Work. Payment terms are net-15 unless explicitly agreed otherwise in writing.

Payment Processing

Payments are processed securely through our payment processor. By submitting your payment information, you authorize us to charge the applicable fees. We do not store full payment card details on our servers.

Late Payments

Invoices unpaid after 15 days may be subject to a late fee of 1.5% per month on the outstanding balance. Vantier reserves the right to pause work on any project with overdue invoices until payment is received.

Service Delivery

We will deliver services in accordance with the agreed-upon timeline and scope. Timelines may be adjusted if delays are caused by the client's failure to provide necessary access, information, or feedback within agreed timeframes. We will communicate any expected delays promptly.

Intellectual Property

Upon full payment, the client receives ownership of all custom deliverables created specifically for their engagement, including custom code, configurations, and documentation. Vantier retains ownership of all proprietary frameworks, tools, templates, and methodologies used in the delivery of services. We reserve the right to reuse general knowledge, techniques, and non-client-specific patterns across engagements.

Cancellation

Either party may terminate an engagement with 30 days written notice. Upon cancellation, the client is responsible for payment of all work completed up to the date of termination. Retainer services may be cancelled at the end of any billing cycle with 30 days written notice. Prepaid retainer fees for unused periods are non-refundable unless otherwise stated in your agreement.

Limitation of Liability

To the fullest extent permitted by law, Vantier shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of our services. Our total liability for any claim shall not exceed the total amount paid by you for the specific service giving rise to the claim.

Disclaimer

Our services are provided "as is" and "as available." While we strive for excellence in every engagement, we make no warranties, express or implied, regarding the results or outcomes of our services. AI systems are inherently probabilistic, and specific results cannot be guaranteed.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts located in the State of Delaware.

Contact Us

If you have questions about these Terms of Service, please contact us at info@vantier.co.