Google 90-day program
If the agreed target is not achieved after 90 live days, Vantier continues the same included service without a management fee and covers the agreed monthly Google ad budget from day 91 until the target is achieved. There is no fixed 30-day cutoff. The covered budget is the amount agreed with the client, not the package’s managed-spend cap. Agency-caused or unexplained inability to verify success cannot prevent the guarantee, and assessment does not create a gap in coverage after day 90.
Included landing-page hosting, tracking, lead delivery and Profile work remain included without new charges. This is not an automatic refund of program fees or advertising spend from the initial 90 days. Genuinely separate third-party costs remain as previously agreed. There is no automatic paid renewal or expansion of included service scope. A documented, causally relevant client breach requires written notice and ten days to cure. The final signed program agreement governs; non-waivable rights remain intact.
Ongoing management after Scale or Launch
Ongoing management can be cancelled with 30 days’ notice by email. Service continues through the end of that notice period. Billing follows the signed agreement.
Other quoted recurring management fees
Outside the expressly signed program terms, recurring management fees are non-refundable once the applicable service period begins. Vantier does not issue performance-based refunds because lead volume, conversion rates, sales, and revenue depend on market and client factors outside Vantier’s control.
Advertising and third-party spend
Except for Vantier’s agreed ad-budget coverage during the program guarantee period, advertising spend and other amounts paid directly to Google or another third-party platform are not collected or refunded by Vantier. Requests involving those charges must be directed to the applicable provider.
Launch and custom work
Google Ads management has no launch fee. Any separately scoped website, creative, development, Local Services Ads, or other custom-work fee is governed by the signed statement of work and becomes non-refundable when that separately authorized work begins unless the agreement says otherwise. Website payment is 50% before work and 50% before publication; this schedule does not replace the refund terms in the signed project agreement.
Cancellations and billing concerns
Cancellation notice and effective dates follow the signed statement of work. Contact info@vantier.co promptly if you believe a charge was made in error. Nothing in this policy limits rights that cannot be waived under applicable law.